Sent to Connex’s Customer support

I will not be recommending the SMS alerts service to anyone, and will likely unsubcribe from it due to it’s extremely poor performance.

I get nuisance notices early in the morning about how a service was cancelled and then not cancelled. I get notices about how the 6:25am from Epping will not run, but don’t receive them until 7:30am (for example).

And finally today, when there is a major disruption to all services, I get … bugger all. Nothing, not a single message. The Connex website does not even have a notice regarding the disruption. Thankfully the Metlink site had some useful information.

How on earth can we expect people to use public transport more often when we get such apalling service?

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